Très mauvaise expérience. Le produit est de qualité médiocre : le revêtement se dégrade littéralement au moindre toucher, rendant les plaques inutilisables. Le fournisseur ne nous avait absolument pas prévenus de cet état, ce qui est inacceptable. Une grande partie de la marchandise reçue était dans cet état, alors que nous avions besoin de matériaux solides et fiables pour une utilisation en Europe. Ce produit ne respecte clairement pas les standards de qualité attendus. Très déçu.

Phản hồi từ nhà cung cấp:
Regarding the problem of paint peeling due to bumps you mentioned, we understand your disappointment. The PU culture stone has been designed and produced with outdoor use in mind, and its surface coating is quite wear-resistant. As demonstrated in the video we showed you before purchase, it usually takes a very violent heavy knock or strong friction to cause the degree of damage shown in the pic
In order to avoid accidental bumps during transportation or installation that may affect the final effect, we have additionally equipped each batch of goods with special touch-up materials. Unfortunately, the operations of sea transportation and final distribution are indeed beyond our direct control. Nevertheless, we always put customer experience first, received the specific situation of your feedback, and have actively assumed responsibility to provide you with a proper solution
We will continue to improve our services and strive to provide every customer with a satisfactory product&service
19 Jun 2025